Orders & Returns

OUR STORE

MARCUSWALKERS.com is the official online store for MARCUS WALKER handbags, footwear and accessories. You can be confident that products purchased from MARCUSWALKERS.com are authentic and of the highest quality.

 

ORDERING

To place your order online, select the item color and size then proceed to add the item to your cart. For customers with U.S. payment methods, please proceed to checkout via card or PayPal. For international orders or customers with non-U.S. payment methods, please select the "International Checkout" option. Your billing address must match your shipping address. Once you have entered your correct email address, billing, shipping and payment information, submit your order. You will then receive a confirmation email once your order is successfully placed.

 

PAYMENT, PRICING AND PROMOTIONS

We accept the following payment methods: DOMESTIC ORDERS (PayPal, Mastercard, Visa, Discover and American Express), INTERNATIONAL ORDERS (PayPal and Credit Cards via PayPal). We will only ship to addresses that match the billing address of the credit card you use. When using PayPal, we will only ship to "confirmed" PayPal addresses. Any orders placed that do not comply with this policy will be cancelled and refunded payment. Pricing on our website is displayed in US dollars. International posted rates are not live rates and may not be the exact conversion amount, it is intended as a guide only. Promotions on our site are subject to change without notice.

 

VIEWING ORDERS

You may login to your account to access past orders.

 

SHIPPING AND DELIVERY

We ship all orders via UPS. Orders are processed within 24-48 buisness hours of placing your orde before being shipped. With high demand items, your order may be backordered or delayed. You will be notified if there are anticipated delays. When placing your order, it is important to submit accurate shipping information. We will ship to the address provided and will not be liable for lost packages due to incorrect shipping information. We will only ship to matching billing and shipping addresses and will not ship to P.O. Boxes. When using PayPal we will only ship to "confirmed" addresses.

 

RETURNS AND EXCHANGES

Merchandise may be exchanged or returned for a refund (minus shipping costs) within fourteen (14) days of the original purchase date only when accompanied by the original sales receipt, original shoe box and packaging materials. After fourteen days (14) all sales will be final and merchandise will not be eligible for return or exchange. Merchandise that has been worn, used, altered or damaged will not be accepted for a return or exchange.  Once our returns department has inspected the item(s) and approved them for re-sale, you will be refunded the cost of the item(s) and you can then purchase the style/color/size you wish. If the item is defective, the replacement merchandise will be shipped after our returns department have inspected the item. Do not use the original shoe box as the shipping box. Marcus Walker Boutiques will not be responsible for processing and exchanging of such items. Please contact customer service if you have any questions prior to processing a return. All returns and exchanges must have a return label on the package with an RA#. To process your exchange and receive an RA#, please email our return desk at: info@marcuswalkers.com. Customers are recommended to obtain a tracking number prior to sending back returns. Once an RA# is processed, the items must be shipped out immediately so packages can be received within 2 weeks of the date the RA# was created. Marcus Walker reserves the right to refuse return of any merchandise that does not meet the above return requirements at our sole discretion.